Lay-buy | Welcome to HomeGo Furniture

DELIVERY

SHIPPING & ORDER DELIVERY DETAILS

Thanks for showing interest in our products.

Once we receive your order, it is  processed immediately and we will deliver your products within 7-14 days.

Regarding shipping charges we take shipping charges as per your destination.  We take R10 Per Kilometer shipping charges and deliver products countrywide. Once you checkout you will get exactly shipping charges details as per your order delivery address mentioned by you.

If you have any queries you can contact us.

DELIVERY DATES? DELAY

We will contact you once your order and delivery address is received. We will confirm availability and delivery cost. We will endeavour to deliver goods within the advised time periods, but goods are subject to availability and delay in the delivery of goods is frequently in the hands of a third party and sometimes outside our control. Carriers cannot specify an exact hour of delivery. Any dates we specify for the delivery of goods are approximations only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay in the delivery of the goods. Our failure to meet approximate delivery dates will not be grounds for you to cancel the sale. Some orders may be delivered in more than one drop. We will only deliver goods to the address on the order and goods will not be left without a signature. You are required to make all the necessary arrangements to take delivery of the goods whenever they are tendered for delivery. If you are not at home on the date that has been agreed and the delivery agent cannot contact you, we reserve the right to charge you for the re-delivery.

INSPECTION OF GOODS

It is your responsibility to ensure that there is a responsible person at the delivery address to inspect and to sign for the goods. We cannot accept liability for damages or errors if goods have been fitted or if you have had the goods in your possession for more than 48 hours .

PLEASE ENSURE THAT YOU KEEP THE ORIGINAL PACKAGING IN CASE YOU HAVE ANY REASON TO RETURN YOUR PURCHASE (subject to our returns policy set out below).

You must notify in us writing if a product has been delivered incomplete within 48 hours of your receipt thereof.

RISK

The risk in the goods shall pass to you, the customer, on arrival at the delivery address, as advised by you

INSTALLATION

We do not offer installation and accordingly, none of our prices include installation.

FAULTY GOODS

Faulty goods must be returned to us at the clients own cost for inspection and testing. Faulty goods will be swapped out if returned within 7 days from purchase, if the purchase exceeds 7 days the item will be send to the manufacturer for repairs or replacement.

PLEASE NOTE THAT NOTWITHSTANDING ANYTHING WHICH IS SET OUT ABOVE, IN ORDER TO SUCCESSFULLY OBTAIN AN EXCHANGE OR REFUND FOR FAULTY GOODS THE GOODS MUST BE RETURNED COMPLETE WITH ALL ACCESSORIES IN THEIR ORIGINAL BOX AND PACKAGING.

GUARANTEES

All products supplied are covered by the terms and conditions of the manufacturer’s guarantee. No further or additional warranties or undertakings will be given by us in regard to the goods.

NON DELIVERIES

We will not accept liability for goods lost in transit unless we are notified within 7(seven) days from the expected delivery date.

CANCELLATIONS

You may in certain instances cancel your order. You can cancel your order before it is dispatched for delivery call us or email us to do so. If you cancel an order and the goods have already left Home Go warehouse, you will be liable for the delivery fee and a cancellation fee of 10% of the price of the goods. We can only process refunds once we have confirmed that the goods have been returned to our warehouse. If cancellation of an order is initiated by us, no cancellation fees will be payable. Please contact our customer services at 065 848 2246 if you have any queries regarding cancellation.

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